Hp Printer Catalina

2/13/2022by admin

I had two clients who both came to me today separately with the exact same problem, they called me with news that a pop-up had suddenly appeared on their computer screen which said it found “malware”. This is the PopUp (below) which as you can see says: “HPDeviceMonitoring.framework” will damage your computer.

The popup came back instantly after clicking OK, no matter how many times you click it, so they really found it impossible to use the computer at all as it covered up a good part of the laptop’s screen. The wording is a big scary – “will damage your computer” and they both were a bit freaked out. Both of them had upgraded MacOS to Catalina pretty recently. Catalina has been reported as having greatly increased security and not getting along with some things the way Mojave did. I had them do a scan using Malwarebytes for Mac – it found “no malware”.

I spent a while with Apple Support, Something this morning (10/23/20) broke the HP printing drivers framework on Catalina OS 10.15.7. They have received many calls with different items related to HP informing it will damage your computer, My printer does not print. From what we can tell, HP (now owns Samsung Printers) has not released a firmware or driver update for your Samsung ML2160 to work with macOS Catalina. It’s likely that the current drivers you have for this printer are 32-bit while macOS Catalina now requires 64-bit and does not work with 32-bit architecture.

HP is in the process of updating the Samsung drivers to 64-bit. The following list of printers will be supported in macOS Catalina and will be updated as new drivers release. If your printer does not currently have a 64-bit driver available, it might be supported with AirPrint.

So this seemed to have something else as the cause. Doing a little more research on this subject I found reports of this issue with people saying it was a “signing” problem with HP’s printer drivers, due to HP not having updated their software to Apple’s increased security standards in Catalina – therefore HP drivers were no longer being recognized as “signed” and legitimate and hence the pop up “report malware to Apple”.

So the good news is this is not actually real “Malware”. It was basically HP and Apple not being on the same page. I would guess it was likely HP’s fault for not fixing the code in their Mac printer drivers software to Apple’s increased security specs.

To fix issue, you can remove or uninstall HP’s printer driver and/or software (Check if there is an Uninstall inside HP folder in Applications. You might try instead simply Deleting the current HP printer from Printers and Scanners – then re-adding it using “AirPrint”.

On one computer I actually had to go into the client’s Library and remove the entire “HP” folder inside Library/Printers in the root directory. This fixed the issue and simply using System Preferences/add printer with Apple’s own HP driver — by selecting AirPrint — removed the pop-ups and kept the printer working normally. BTW Mojave may do the same thing.

Hope this helps if you have this issue!

Printer

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I had two clients who both came to me today separately with the exact same problem, they called me with news that a pop-up had suddenly appeared on their computer screen which said it found “malware”. This is the PopUp (below) which as you can see says: “HPDeviceMonitoring.framework” will damage your computer.

The popup came back instantly after clicking OK, no matter how many times you click it, so they really found it impossible to use the computer at all as it covered up a good part of the laptop’s screen. The wording is a big scary – “will damage your computer” and they both were a bit freaked out. Both of them had upgraded MacOS to Catalina pretty recently. Catalina has been reported as having greatly increased security and not getting along with some things the way Mojave did. I had them do a scan using Malwarebytes for Mac – it found “no malware”.

So this seemed to have something else as the cause. Doing a little more research on this subject I found reports of this issue with people saying it was a “signing” problem with HP’s printer drivers, due to HP not having updated their software to Apple’s increased security standards in Catalina – therefore HP drivers were no longer being recognized as “signed” and legitimate and hence the pop up “report malware to Apple”.

Hp Printer Not Working With Catalina

So the good news is this is not actually real “Malware”. It was basically HP and Apple not being on the same page. I would guess it was likely HP’s fault for not fixing the code in their Mac printer drivers software to Apple’s increased security specs.

To fix issue, you can remove or uninstall HP’s printer driver and/or software (Check if there is an Uninstall inside HP folder in Applications. You might try instead simply Deleting the current HP printer from Printers and Scanners – then re-adding it using “AirPrint”.

On one computer I actually had to go into the client’s Library and remove the entire “HP” folder inside Library/Printers in the root directory. This fixed the issue and simply using System Preferences/add printer with Apple’s own HP driver — by selecting AirPrint — removed the pop-ups and kept the printer working normally. BTW Mojave may do the same thing.

Hope this helps if you have this issue!

Hp Printing Catalina

Printing

Hp Printer Drivers For Catalina

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